Front office department handling problems

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Front office department handling problems

Hotel Front Office Manager Description The Front Office Manager is responsible for ensuring the operation of the Front Desk, Bell Desk, Concierge, and Guest Activities in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Follow up to ensure guest satisfaction. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily.

Front office department handling problems

Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

Participate in the MOD schedule as required. Prepare employee weekly schedule according to business forecasts, payroll budget guidelines and productivity requirements.

Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain SOPs regarding purchase orders, checkbook updating, petty cash handling, vouchering, and invoices. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Work closely with accounting on follow up items such as rejected credit cards, discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance and report generation and analysis.

Ensure staff greet and welcome all guests approaching the Front Desk as per Grand Cascades sop. Understand Hospitality terms and ensure implementation of all Crystal Springs Resorts policies and procedures. Ensure logging and delivery of all messages and packages for guests in a timely manner.

Must maintain constant communication with Housekeeping, Reservations, Maintenance, and Credit Department. Ensure correct cash handling at the Front Desk. Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, employees and other Managers.

Establish and maintain key control and radio control system.

Ensure the participation and schedule monthly department meetings. Focus on the importance of the Guest Services Departments in driving guest experience.

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Monitor all VIP arrivals, requests, amenities and ensure proper servicing. Ensure the emailing of recaps by each shift to all the necessary departments and Management.The best will invest in effective complaint handling processes recognizing the return in terms of fully understanding the needs of customers, increased customer loyalty and retention, positive word of mouth advertising and free notification of potential service problems, product failures or non-compliance with regulations and legislation.

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duties and responsibilitie of hotel staff | Vivek Surya - attheheels.com